All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note all shipping rates are actual Canada Post rates.
We will strive to fulfill orders as quickly as possible however additional delays may occur due to increased holiday volumes and/or issues with Canada Post.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
In-store and curbside pickup
You can skip the shipping fees with free local pickup at 102-770 Central St E, Prince George, BC. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9:30 to 5:30 on Monday to Saturday. If you prefer curbside pick-up, please make a note in the notes section of the checkout. Please have your order confirmation email with you when you come.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, with all original packaging and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org.